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Customer satisfaction for the Customer Relationship Management (CRM) software industry
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Definition of Customer Relationship Management (CRM) software industry: Software vendors providing businesses with a software platform for handling the interaction with their customers. CRM software is used to support these processes, storing information on current and prospective customers. Information in the system can be accessed and entered by employees in different departments, such as sales, marketing, customer service, training, professional development, performance management, human resource development, and compensation.
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